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QUESTION 26
What is the indication that a Mac has completed a successful power-on self test (POST)?
A. Startup Chime.
B. A series of beeps.
C. The Login Window starts.
D. The Desktop, Dock, and menu bar load.
Correct Answer: A
QUESTION 27
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A. Remove the processor tray.
B. Remove the hard drive carriers.
C. Remove the front inlet fan assembly.
D. Remove the Optical Drive and Carrier.
Correct Answer: A
QUESTION 28
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
A. SMC firmware must always match on both boards.
B. Three internal buttons must be pressed in order to reset both SMCs.
C. It is required to remove the memory riser card in order to reset the SMC.
D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
Correct Answer: A
QUESTION 29
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A. open the hard disk drive to check for scratches or dust inside
B. look for cracks, dents or scratches on the exterior of the system
C. connect the system to external speakers to check for sound output
D. check for any unusual odors coming from the system, which might indicate spill damage
E. ask the customer to describe in detail how he abused his computer to the point that it no longer functions
Correct Answer: BD
QUESTION 30
After identifying some accidental damage and pointing it out to the customer, the customer says “Apple’s warranty should cover this kind of problem.” How should you respond?
A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B. You’re right, Apple’s warranty does cover this kind of accidental damage, so the repair will be free.
C. Apple’s warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
D. Apple’s warranty specifically calls out accidental damage as an instance where system failures are not covered.
Correct Answer: D
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QUESTION 26
What is the indication that a Mac has completed a successful power-on self test (POST)?
A. Startup Chime.
B. A series of beeps.
C. The Login Window starts.
D. The Desktop, Dock, and menu bar load.
Correct Answer: A
QUESTION 27
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A. Remove the processor tray.
B. Remove the hard drive carriers.
C. Remove the front inlet fan assembly.
D. Remove the Optical Drive and Carrier.
Correct Answer: A
QUESTION 28
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
A. SMC firmware must always match on both boards.
B. Three internal buttons must be pressed in order to reset both SMCs.
C. It is required to remove the memory riser card in order to reset the SMC.
D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
Correct Answer: A
QUESTION 29
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A. open the hard disk drive to check for scratches or dust inside
B. look for cracks, dents or scratches on the exterior of the system
C. connect the system to external speakers to check for sound output
D. check for any unusual odors coming from the system, which might indicate spill damage
E. ask the customer to describe in detail how he abused his computer to the point that it no longer functions
Correct Answer: BD
QUESTION 30
After identifying some accidental damage and pointing it out to the customer, the customer says “Apple’s warranty should cover this kind of problem.” How should you respond?
A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B. You’re right, Apple’s warranty does cover this kind of accidental damage, so the repair will be free.
C. Apple’s warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
D. Apple’s warranty specifically calls out accidental damage as an instance where system failures are not covered.
Correct Answer: D
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QUESTION 11
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
A. You want to check a Mac for accidental damage.
B. You want to verify product functionality after a repair.
C. Your customer wants to run diagnostics on his Mac Pro.
D. You need to verify that all installed applications have been updated.
Correct Answer: B
QUESTION 12
MacBook Air comes with a _____ MagSafe power adapter.
A. 45 Watt
B. 60 Watt
C. 65 Watt
D. 80 Watt
E. 85 Watt
Correct Answer: A
QUESTION 13
Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?
A. The contents of RAM are written to NVRAM before sleep.
B. The contents of the hard disk are encrypted before sleep.
C. The contents of RAM are written to hard disk before sleep.
D. The contents of the hard disk are read into RAM before sleep.
Correct Answer: C
QUESTION 14
What is the proper way to calibrate the main battery in a MacBook?
A. Charge the battery while running the Battery Calibration Utility.
B. The battery is calibrated out of the box; no further steps are needed.
C. Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
D. Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
E. Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.
Correct Answer: D
QUESTION 15
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
A. True
B. False
Correct Answer:
QUESTION 16
Which of the following is NOT a valid power saving technique in recent Mac computers?
A. Disconnect all peripherals.
B. Activate automatic display sleep.
C. Activate automatic hard disk sleep.
D. Use wireless networks instead of wired networks.
E. Set up locations optimized for different environments.
Correct Answer: D
QUESTION 17
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Install the battery cover.
C. Remove the hard drive.
D. Remove the battery.
Correct Answer:
QUESTION 18
.You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
A. Putty knife
B. Philips #00 screwdriver
C. Mac mini (Mid 2010) Logic Board Removal Tool
D. Your hands, no tools are required for this procedure
Correct Answer: D
QUESTION 19
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.
Correct Answer: B
QUESTION 20
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
A. Multimeter
B. Suction cups
C. Service stand
D. Anti-static, lint-free gloves
E. Torx T-15 driver with 5 inch shaft
Correct Answer: BD
QUESTION 21
Examine the exhibit. Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?
A. This tool is used to avoid flexing the logic board.
B. This tool is used to avoid ESD damage to the logic board.
C. It is impossible to remove these components without this tool.
D. This tool is used to properly align the processor with its socket.
Correct Answer: A
QUESTION 22
Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?
A. Measure logic board battery voltage.
B. Measure high voltage going to a CRT.
C. Measure AC current going to an optical drive.
D. Measure digital signals on the main processor.
Correct Answer: A
QUESTION 23
Examine the exhibit. This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?
A. Fan
B. Memory
C. Bottom Cover
D. Antenna Plate
E. Logic Board Assembly
Correct Answer: E
QUESTION 24
What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
A. EMI clips
B. Video card
C. Large heat sink
D. Battery connector
Correct Answer: A
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