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QUESTION 35
To isolate a video problem as hardware or software on a MAC, which of the following steps should you try FIRST?
A. Replace the built-in-display
B. Reinstall the appropriate MAC OS
C. Verify the hard disk with Disk First Aid
D. Startup from a known-good startup disc.
Correct Answer: D
QUESTION 36
You are about to begin disassembly of an iMAC (24-inch Mid 2007) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
A. Multimeter
B. Suction Cups
C. Service stand
D. Anti-static, lint-free gloves
E. Torx T-15 drivers with 5 inch shaft
Correct Answer: BD
QUESTION 37
The two primary goals of troubleshooting are_____and______. SELECT TWO
A. repairing a product quickly
B. repairing a product cheaply
C. repairing a product properly
D. using as many parts as possible
E. running as many diagnostics as possible
Correct Answer: BD
QUESTION 38
Where is the best place for a customer to look for information about locating her MAC’s serial number?
A. Downloads
B. Discussions
C. Service News
D. User’s manual
Correct Answer: D
QUESTION 39
Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE
A. Plastic tab
B. Small screw
C. Deflection coil
D. Ribbon cable
E. Anode aperture
F. Flyback transformer
Correct Answer: ABD
QUESTION 40
On a MACBook Pro, Safe Sleep ensures that __________.
A. Any open IP Ports from services are closed before putting the machine to sleep.
B. The machine is locked with a configured password after specified amount of time.
C. Data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep.
D. The user is prompted tp save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu.
Correct Answer: C
QUESTION 41
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User’s manual
D. Service Manual
Correct Answer: D
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QUESTION 21
Which of the following is a valid precaution you should take while working inside an I Mac (24-inch Late 2006) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down
B. Avoid putting your fingers near the fans
C. Make sure you are NOT wearing a grounded ESD wrist strap
D. Do not touch the processor heat sink because it could burn your fingers
Correct Answer: C
QUESTION 22
A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following should be tried FIRST?
A. Reset the SMC
B. Replace the logic board
C. Replace the DC in board
D. Run apple Service Diagnostic
Correct Answer: A
QUESTION 23
A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?
A. Disconnect all power sources for several minutes to reset the SMC
B. Hold the eject button down for several seconds to reset the application
C. Hold the trackpad button down for several seconds to regain cursor control
D. Press the power button for several seconds to try shutting the computer down
Correct Answer: D
QUESTION 24
What is the proper way to calibrate the main battery in a MacBook?
A. Charge the battery while running the Battery Calibration Utility
B. The battery is calibrated out of the box, no further steps are needed
C. Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter
D. Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again
E. Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.
Correct Answer: D QUESTION 25
What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A. You should reset the Power Manager Unit on the logic board
B. You should perform a full set of video adjustments on the CRT
C. You should remove the CRT from the computer or display assembly
D. You should establish an ongoing connection between the CRT anode and ground
Correct Answer: D QUESTION 26
Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Correct Answer: C QUESTION 27
Which of the following scenarios would be most appropriate to use Apple hardware Test?
A. You want to test a Mac’s Ethernet port after its logic board has been replaced
B. You are unsure if the customer’s issue is caused by software or hardware
C. You need to check the Mac’s LCD display for any pixel anomalies
D. You want to verify that Mac OS X has been installed properly
Correct Answer: B QUESTION 28
Verifying that a computer functions properly after you repair it ensures that______.SELECT THREE
A. third –party software is working
B. the original issue has been resolved
C. the computer fails under service warranty
D. the computer will continue to function after the repair
E. no new problems have been introduced during the repair
Correct Answer: BDE QUESTION 29
Examine the exhibit. What type of AirPort Extreme (802.11n) port does the number “2” identify?
A. USB
B. Power
C. FireWire
D. Ethernet
Correct Answer: A QUESTION 30
Which of the following is NOT a good step to take when working onsite on a computer?
A. Place parts on the floor
B. Use a grounded ESD mat
C. Wear a grounded ESD wrist strap
D. Check the polarity of the grounded power outlet
Correct Answer: A QUESTION 31
Examine the exhibit. Is this the correct tool to remove the top cover from a MAC mini?
A. Yes
B. No Correct Answer: A QUESTION 32
Which one of the following is NOT a risk when working around CRTs?
A. Implosion
B. Overheating
C. Electric shock
D. Toxi materials
Correct Answer: B
QUESTION 33
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A. Both types of displays use an inverter board.
B. Both types of displays are diagnosed identically.
C. Both types of displays are powered by a low DC voltage source.
D. Both types of displays have components that are individually replaceable.
Correct Answer: B
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