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Exam Code: 70-475
Exam Name: Designing and Implementing Big Data Analytics Solutions
Q&As: 42
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Free Pass4itsure 70-475 Dumps Exam Questions and Answers:
QUESTION NO: 104
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
A. Excessive focus on quality
B. Excessively reactive
C. Excessively proactive
D. Excessive focus on cost
Answer: D
QUESTION NO: 105
Which of the following is NOT a valid objective of Request Fulfillment?
A. To provide information to users about what services are available and how to request them
B. To update the Service Catalogue with services that may be requested through the Service Desk
C. To source and deliver the components of standard services that have been requested
D. To provide a channel for users to request and receive standard services
70-475 exam Answer: B
QUESTION NO: 106
What is the definition of an Alert?
A. An error message to the user of an application
B. An audit report that indicates areas where IT is not performing according to agreed procedures
C. A warning that a threshold has been reached or that something has changed
D. A type of Incident
Answer: C
QUESTION NO: 107
Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services”. These specialized organizational capabilities include which of the following?
A. Functions and Processes
B. Markets and Customers
C. Applications and Infrastructure
D. People, products and technology
70-475 dumps Answer: A
QUESTION NO: 108
Which process is responsible for discussing reports with customers showing whether services have met their targets?
A. Business Relationship Management
B. Continual Service Improvement
C. Service Level Management
D. Availability Management
Answer: C
QUESTION NO: 109
Which of the following statements about processes is INCORRECT?
A. The objective of any IT process should be expressed in terms of business benefits and goals
B. A process may define policies, standards and guidelines
C. The definition of Process Control is “The activity of planning and regulating a process, with the objective of achieving Best Practice”
D. The output from a process has to conform to operational norms derived from business objectives
70-475 pdf Answer: C
QUESTION NO: 110
How is the Service Catalogue used to add value to the service provider organization?
A. Providing a central source of information on the IT services delivered
B. Showing the business impact of a change
C. Displaying the relationships between configuration items
D. To predict the root cause of issues in the IT infrastructure
Answer: A
QUESTION NO: 111
Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
A. Service Level Management
B. Performance Management
C. Capacity Management
D. Event Management
70-475 vce Answer: B
QUESTION NO: 112
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
A. Only manage Incidents effectively at the 3rd line
B. Manage Incidents effectively through 1st, 2nd and 3rd line
C. Only manage Incidents effectively through 1st and 2nd line
D. Only manage Incidents effectively through the 1st line
Answer: B
QUESTION NO: 113
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
A. Whether to buy an application or build it
B. Should application development be outsourced
C. Who the vendor of the storage devices will be
D. Where the vendor of an application is located
70-475 exam Answer: A
QUESTION NO: 114
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
A. 2 only
B. 1 only
C. All of the above
D. 3 only
Answer: C
QUESTION NO: 115
Removing or restricting rights to use an IT Service is the responsibility of which process?
A. Access Management
B. Incident Management
C. Request Fulfillment
D. Change Management
70-475 dumps Answer: A
QUESTION NO: 116
Which of the following is NOT a characteristic of a process?
A. Delivers specific results
B. A method of structuring an organization
C. Responds to specific events
D. It is measurable
Answer: B
QUESTION NO: 117
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Applications and Infrastructure
B. Services and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
70-475 pdf Answer: C
QUESTION NO: 118
Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
A. Extreme internal focus
B. Extreme focus on cost
C. Extreme focus on responsiveness
D. Vendor focused
Answer: A
QUESTION NO: 119
Which of the following is NOT a characteristic of a process?
A. Delivers specific results
B. Responds to specific events
C. It is measurable
D. A method of structuring an organization
70-475 vce Answer: D
QUESTION NO: 120
Which Function would provide staff to monitor events in a Network Operations Centre?
A. IT Operations Management
B. Applications Management
C. Service Desk
D. Technical Management
Answer: A
QUESTION NO: 121
Which of the following is a responsibility of Supplier Management?
A. Development, negotiation and agreement of contracts.
B. Development, negotiation and agreement of Organizational Level Agreements
C. Development, negotiation and agreement of Service Level Agreements.
D. Development, negotiation and agreement of Service Portfolio
70-475 exam Answer: A
QUESTION NO: 122
Which of the following areas would not be supported by a Service Design tool?
A. Software design
B. Process design
C. Environment design
D. Strategy design
70-475 dumps Answer: B
QUESTION NO: 123
Which of the following is concerned with fairness and transparency?
A. Governance
B. Service Level Management
C. Capacity Management
D. Service Strategy
Answer: B
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