Category: Apple
Exam A
QUESTION 1
How did you prepare for this exam? (Choose all that apply.)
A. Apple Mac OS X Help Desk Essentials leader-led course
B. Apple leader-led technician training course
C. Self-study AppleCare Technician Training purchased from Apple
D. Non-Apple courses or books
E. On-the-job training / apprenticeship
F. Self-taught
G. None of the above
Correct Answer: E
QUESTION 2
If you took an Apple leader-led course to prepare for this exam, when did you take it? (Choose the closest answer.)
A. Last week
B. Two or three weeks ago
C. One month ago
D. Two months ago
E. Three months ago
F. More than three months ago
G. Did not take an Apple leader-led course
Correct Answer: E
QUESTION 3
What additional Apple certifications do you have or plan to seek? (Choose all that apply.)
A. Apple Certified Technical Coordinator
B. Apple Certified System Administrator
C. One or more of the Apple Digital Media Pro certifications
D. None
Correct Answer: B
QUESTION 4
Examine the exhibit. What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test
Correct Answer: A QUESTION 5
On a MacBook Pro, Safe Sleep ensures that _____.
A. any open IP ports from services are closed before putting the machine to sleep
B. the machine is locked with a configured password after a specified amount of time
C. data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
D. the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu
Correct Answer: C QUESTION 6
What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.
Correct Answer: A QUESTION 7
Which THREE of the following symptoms would be most likely resolved by performing a SMC reset as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep
Correct Answer: ADE QUESTION 8
Examine the exhibit. What type of port does the number ??identify?
A. USB
B. FireWire
C. Sound In
D. MagSafe
E. Sound Out
F. ExpressCard
Correct Answer: D
QUESTION 9
Which TWO details are derived from entering an Apple product’s serial number into the Apple Support Web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports
Correct Answer: BC
QUESTION 10
According to Apple service manuals, what steps should you take before performing any take apart steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Correct Answer: D
Exam A
QUESTION 1 Question: 1
An application in Leopard has become unresponsive, and you wish to force the application to quit. Which THREE of the following are ways to Force Quit an unresponsive application in Leopard? SELECT THREE
A. Press Command-Control-Eject
B. Press Command-Option-Escape
C. Choose Force Quit from the Apple Menu
D. Control-click the application’s icon in the Dock
E. Press and hold the power button for ten seconds
F. Press and hold the mouse button for ten seconds
Correct Answer: BCD
QUESTION 2 Question: 2
A customer would like to install Leopard onto a Mac with Mac OS X 10.2 Jaguar. What installation options will be available to this customer? SELECT ALL THAT APPLY.
A. Upgrade
B. Secure Install
C. Erase and Install
D. Archive and Install
Correct Answer: CD
QUESTION 3 Question: 3
Which TWO of the following Macintosh Computers DO NOT support Leopard? SELECT TWO
A. Mac Pro
B. iBook G3
C. Power Mac G5
D. Power Mac G4 Cube
E. PowerBook G4 (12-inch)
Correct Answer: BD
QUESTION 4 Question: 4
After installing Windows on his Mac with Leopard using Boot Camp, a customer is unable to eject the Windows Installer CD from his optical drive. What should you tell this customer?
A. The optical drive may have failed, and should be brought in for testing.
B. Apple does not support Boot Camp and the customer should contact Microsoft for support.
C. Until the customer installs the Mac drivers for Windows, he will be unable to use the eject key on his keyboard.
D. The customer did not run the required firmware update and needs to do so before the optical drive will work with Windows.
Correct Answer: C
QUESTION 5 Question: 5
Which TWO of the following are supported ways of restoring a file or folder from a Time Machine backup in Leopard? SELECT TWO
A. Manual restore through Finder
B. Restore from the Time Machine interface
C. Time Machine Restore Utility in the Utilities folder
D. Use the Restore tab in the Time Machine system preference pane. Correct Answer: AB
QUESTION 6 Question: 6
A customer using a Mac with Leopard complains that she set up a new user account in Accounts preferences, but that user does not appear in the Login Window. Which of the following is the most likely explanation for this?
A. The user has a sharing only account.
B. The user has attempted to log in too many times.
C. The user has time limits applied that have expired.
D. The user has parental controls applied that have been activated. Correct Answer: A
QUESTION 7 Question: 7
Which one of the following combinations of network configurations would require multiple locations to properly configure?
A. PPP dialup IP address with modem and DHCP IP address with AirPort.
B. DHCP IP address with built-in Ethernet and DHCP IP address with AirPort.
C. PPP dialup IP address with modem and fixed IP address with built-in Ethernet.
D. Fixed IP address with built-in Ethernet and DHCP IP address with built-in Ethernet. Correct Answer: D
QUESTION 8 Question: 8
Leopard supports the creation of groups to manage permissions for multiple user accounts.
A. True
B. False Correct Answer: A
QUESTION 9 Question: 9
Examine the exhibit.
A. The Mac is unable to find a startup disk that contains boot files.
B. The Mac cannot identify one or more folders on the hard disk.
C. The Mac cannot identify one or more files on the hard disk.
D. The Mac is unable to find the Classic environment.
Correct Answer: A
QUESTION 10 Question: 10
A customer complains that the image on her MacBook’s display is too large and distorted. Which of the following would be the best suggestion to resolve this issue?
A. Open Display preferences and change the display resolution.
B. Adjust brightness control to a more optimum setting.
C. Restart the MacBook in Verbose Mode.
D. Replace the display assembly. Correct Answer: A
Exam A QUESTION 1
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User’s manual
D. Service manual
Correct Answer: D QUESTION 2
Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Correct Answer: C QUESTION 3
According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A. Lay the product on its side so it will not fall over.
B. Update the product’s firmware to the latest version.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Correct Answer: D QUESTION 4
A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?
A. Downloads
B. Discussions
C. User manual
D. Service manual
Correct Answer: C QUESTION 5
You require additional information about a specific problem with a customer’s Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Correct Answer: D QUESTION 6
A Power Mac G4 (FW 800) boots but produces no startup chime. You have disconnected external microphones and speakers, verified the volume setting and that mute is not checked. What is the next recommended step to resolve this issue?
A. Reset Parameter RAM.
B. Replace the internal speaker.
C. Replace the main logic board.
D. Update to the latest version of Mac OS X.
Correct Answer: A
QUESTION 7
You have just reassembled an iMac (Flat Panel) after replacing its logic board. You start up the iMac and the unit powers on, a startup chime is heard, the hard drive sounds normal, and the unit seems to be booting, but there is only a blank white image displayed on the LCD display. You shut the unit down, connect an external VGA display to the iMac and try again. This time, a normal startup sequence is displayed only on the external VGA display. What is the most likely cause of this problem among the choices listed?
A. The LCD display is malfunctioning.
B. A faulty replacement logic board was installed.
C. The video cable connector was not reattached to the logic board.
D. The LCD display requires adjustment after logic board replacement.
Correct Answer: C
QUESTION 8
Verifying that a computer functions properly after you repair it ensures that _____.
A. No new issues have arisen.
B. Third-party software is working
C. The original issue has been resolved.
D. The computer falls under service warranty.
E. System Preferences settings are set correctly.
Correct Answer: AC
QUESTION 9
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A. Can you open any files?
B. Can you open other AppleWorks files?
C. What version of AppleWorks are you using?
D. Is your Mac connected to a network?
Correct Answer: B
QUESTION 10
You are troubleshooting an intermittent video issue on an eMac. Which of the following is the most appropriate way to approach this problem?
A. Do nothing. The problem may resolve itself.
B. Run looping diagnostics to verify the issue.
C. Follow component isolation steps to resolve the issue.
D. Replace the Display/Analog Assembly inside the eMac.
Correct Answer: B
Exam A
QUESTION 1
Which layer parameter can be saved when creating a Layer Comp?
A. layer styles
B. layer opacity
C. layer stacking order
D. layer blending mode
Correct Answer: A QUESTION 2
Which items are saved as part of a workspace?
A. tool settings and palette positions
B. tool settings and keyboard shortcuts
C. palette positions and keyboard shortcuts
D. the positions of all open palettes and the toolbox
Correct Answer: D QUESTION 3
Which parameter can you monitor in the Status Bar?
A. the name of the active layer
B. the document’s color profile
C. the name of the active document
D. the document’s modification date
Correct Answer: B QUESTION 4
You want to paint a layer by using the Brush tool with an opacity setting of 50%. Where do you change the opacity setting?
A. Status Bar
B. Layer palette
C. Brushes palette
D. Tool Options Bar
Correct Answer: D QUESTION 5
You have created several custom contours for Drop Shadow effects. You want to save the custom contours as a set while maintaining the default contours.
What should you do?
A. from the Styles palette menu, choose Save Styles
B. from the Layer palette menu, choose New Layer Set
C. in the Preset Manager dialog box, select the contours and click on Save Set
D. while editing contours in the Layer Style dialog box, choose Save Contours from the fly-out menu.
Correct Answer: C QUESTION 6
Exhibit.
Which Character palette option controls kerning?
A. A
B. B
C. C
D. D
Correct Answer: A QUESTION 7
You have selected the Type tool. You want to create a new type layer overlapping a previous one. What should you do?
A. double click with the Type tool
B. hold down the Shift key as you click with the Type tool
C. holddown the Option (Mac OS) or Alt (Windows) key as you click with the Type tool.
D. Hold down the Command (Mac OS) or Ctrl (Windows) key as you click withtheTypetool.
Correct Answer: B QUESTION 8
Exhibit.
You have created type on a path. You want to move the type along the path. Which tool (s) should you sue to drag the type?
A. Move tool
B. Path Type tool
C. Horizontal or Vertical Type tool
D. Path Selection or Direct Selection tool
Correct Answer: D QUESTION 9
Exhibit.
In the exhibit, what does the icon on the left indicate?
A. that the action is currently being recorded
B. that all the steps in the action offer the user a dialog box
C. that one or more, but not all, steps in the action offer the user a dialog box
D. that the action is currently paused in playback, waiting for a response from the user
Correct Answer: C QUESTION 10
You are applying an action to a group of images using the Batch command. The action contains a SaveAs TIFF command, with specific options chosen. You want the processed files to be saved with those options, but to be renamed.
Which two options in the Batch dialog box should you choose? (Choose two.)
A. Batch Rename
B. Destination: Folder
C. Include All Subfolders
D. Destination: Save and Close
E. Override Action “Save As” Commands
Correct Answer: AB