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QUESTION 11
The basis for the component isolation troubleshooting technique is an undertanding of ____________ and __________ within computers.? ( Select two )
A. network flow
B. coolant flow
C. power flow
D. fan air flow
E. signal flow
Correct Answer: CE
QUESTION 12
Which of the following is NOT one of the steps of the Apple recommended troubleshooting process?
A. Vertify repair
B. Vertify problem
C. Clean plastics
D. Try quick fixes
E. Run diagnostics
Correct Answer: C
QUESTION 13
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A. Can you open any files?
B. Is your MAC connected to a network?
C. Can you open other Apple Work Files?
D. What version of Apple Works are you using?
Correct Answer: C
QUESTION 14
You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Correct Answer: D QUESTION 15
Examine the exhibit. What is the correct name for this type of pixel anomaly?
A. Dark dot effect
B. Stuck sub-pixel
C. Bright dot defect
D. Vertical TAB fault
Correct Answer: D
QUESTION 16
When removing or replacing the heat sink or processor on the Mac Pro (8x), what is the maximum acceptable amount of time for the heat sink to be separated from the processor?
A. Five (5) minutes
B. Fifteen (15) minutes
C. Thirty (30) minutes
D. Sixty (60) mintues
Correct Answer: B
QUESTION 17
Which of the following can permanently damage an LCD display?
A. Rubbing the display
B. Using a screen saver
C. Not using a screen saver
D. Turning brightness up to high
Correct Answer: A
QUESTION 18
Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR
A. Ground yourself and the equipment you are working on
B. Always place ESD-sensitive components on metal surfaces
C. Handle all ESD-sensitive boards by the connections, not the edges
D. Use static-shielding storage bags for ESD-sensitive components
E. Do not touch anyone who is working on ESD-sensitive components
F. Do not bring plastic, vinyl or foamed polystyrene near ESD-sensitive components
Correct Answer: ADEF
QUESTION 19
Which THREE of the following are symptoms of a ‘no power’ condition? SELECT THREE
A. You don’t hear a startup chime
B. You can’t connect to the internet
C. You don’t hear any fan or drive noise
D. The cursor is frozen and the system is unresponsive
E. The power button or power indicator doesn’t light up at all
Correct Answer: ACE
QUESTION 20
Which of the following is ALMOST CERTAINLY a hardware-related problem?
A. No video at startup
B. Error beep at startup
C. Distorted at startup
D. Blinking question mark at startup
Correct Answer: B
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