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QUESTION 35
To isolate a video problem as hardware or software on a MAC, which of the following steps should you try FIRST?
A. Replace the built-in-display
B. Reinstall the appropriate MAC OS
C. Verify the hard disk with Disk First Aid
D. Startup from a known-good startup disc.
Correct Answer: D
QUESTION 36
You are about to begin disassembly of an iMAC (24-inch Mid 2007) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
A. Multimeter
B. Suction Cups
C. Service stand
D. Anti-static, lint-free gloves
E. Torx T-15 drivers with 5 inch shaft
Correct Answer: BD
QUESTION 37
The two primary goals of troubleshooting are_____and______. SELECT TWO
A. repairing a product quickly
B. repairing a product cheaply
C. repairing a product properly
D. using as many parts as possible
E. running as many diagnostics as possible
Correct Answer: BD
QUESTION 38
Where is the best place for a customer to look for information about locating her MAC’s serial number?
A. Downloads
B. Discussions
C. Service News
D. User’s manual
Correct Answer: D
QUESTION 39
Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE
A. Plastic tab
B. Small screw
C. Deflection coil
D. Ribbon cable
E. Anode aperture
F. Flyback transformer
Correct Answer: ABD
QUESTION 40
On a MACBook Pro, Safe Sleep ensures that __________.
A. Any open IP Ports from services are closed before putting the machine to sleep.
B. The machine is locked with a configured password after specified amount of time.
C. Data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep.
D. The user is prompted tp save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu.
Correct Answer: C
QUESTION 41
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User’s manual
D. Service Manual
Correct Answer: D
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