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QUESTION 21
Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).
A. True
B. False
Correct Answer: A QUESTION 22
Click the Task button.
A.
B.
C.
D.
Correct Answer: QUESTION 23
Configurable Operators gives a caller who is directed to voicemail the option of transferring to another destination, one of two different operators that a user has provisioned.
What are these two operators called? (Choose two)
A. Personal Operator
B. User Operator
C. System Operator
D. Destination Operator
Correct Answer: AC QUESTION 24
For MWI to Telephone Feature to function the target phone must have a MWI Retrieve programmed button.
A. True
B. False Correct Answer: A QUESTION 25
What are the four Time of Day System Modes which can impact the automated attendants a caller hears and/or other call coverage options (destinations).
A. Open
B. Closed
C. Holiday
D. Lunch
E. Other
F. After-hours
G. Emergency Close
Correct Answer: ABDE
QUESTION 26
A device will not receive a page if actively engaged in a call.
A. True
B. False
Correct Answer: A
QUESTION 27
Which of the following is not an element of the Dial Plan? (Choose one)
A. Settings for Extension ranges
B. Extension Lists
C. Dial Plan Tables
D. Routes
E. Delayed Ringing Settings
F. Pretranslators
Correct Answer: E
QUESTION 28
Click the Task button.
A.
B.
C.
D.
Correct Answer:
QUESTION 29
The Dial Plan entries shown below are representative of which type of operation? (Choose one)
A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox
Correct Answer: C QUESTION 30
The Dial Plan entries shown below are representative of which type of operation? (Choose one)
A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox
Correct Answer: B QUESTION 31
A Timed Route is a route that defines where calls are routed based on time of day and/or day of week using pre-selected business hours or specific time periods.
A. True
B. False
Correct Answer: A QUESTION 32
A pretranslator is a portion of the dial plan responsible for mapping incoming calls to internal extensions and providing Calling Line Identification Presentation (CLIP) for outgoing calls.
A. True
B. False
Correct Answer: A QUESTION 33
Which of the following best defines the term Hunt Group? (Choose one)
A. A collection of outside lines directly mapped to one or more phones.
B. A collection of telephones where all phones will ring simultaneously allowing anyone that is part of the group to pick up the call.
C. A collection of telephones that ring in a pre-determined pattern until the call is answered or forwarded to a call coverage path such as voicemail or covering extension.
D. A collection of outside lines pooled and arbitrated by the Call Processor for outbound dialing.
Correct Answer: C QUESTION 34
Which of the following best describes ACD Linear Call Distribution Method?
A. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group unless that extension is busy and then the call will go to the next extension in the group. Incoming calls will progress in sequence always starting with the first extension.
B. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group. The second call will go to the second extension in the group. The third call will go to the third extension in the group and so on. If an extension is busy, the call will go to the next available phone in the group. This method is sometimes referred to as round-robin.
C. When you employ this call distribution option, the NBX system distributes calls to the agent that has been waiting for a call the longest period of time.
D. When you employ this call distribution option, the NBX system distributes calls to members of an ACD Group according to the number of calls handled by each agent. The agent who has handled the fewest calls, gets the next call.
E. When you employ this call distribution option, a single call rings on all phones of the ACD Group until a member answers the call or the call times out and is routed to the group’s call coverage. This option sends only a single call at a time from the ACD queue to the group.
Correct Answer: A
QUESTION 35
Which of the following are accurate statements concerning Call Privacy Feature? (Choose three)
A. Configured via a Feature Code
B. Configured via Button Mappings
C. Allows a user to prevent a call from being monitored on a per call basis.
D. Allows the administrator to prevent all calls from being monitored by logging users in and out of feature.
E. Activated before or during a call
F. Can only be activated before a call
Correct Answer: ACE
QUESTION 36
The Whisper Page feature allows you to dial an NBX extension that is involved in a conversation with another person and speak to that person without the other party on the call being able to hear you.
A. True
B. False
Correct Answer: A
QUESTION 37
Camp On allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but not all) of its system appearance lines are in use).
A. True
B. False
Correct Answer: A
QUESTION 38
Automatic Call Back allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but not all) of its system appearance lines are in use).
A. True
B. False
Correct Answer: B
QUESTION 39
Account Codes are numbers entered by users when dialing outbound for the purpose of associating a call with an account for billing purposes.
A. True
B. False
Correct Answer: A QUESTION 40
When is NBX Layer 3 (IP enabled) operation required? (Choose one)
A. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet LAN
B. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet VLAN
C. Environments where the NBX, Chassis, phones, and cards may be on different Ethernet LANs, VLANs and/or separated by WANs
Correct Answer: C
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