Exam A QUESTION 1
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Discussions
B. Service News
C. User’s manual
D. Service manual
Correct Answer: D QUESTION 2
Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Correct Answer: C QUESTION 3
According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A. Lay the product on its side so it will not fall over.
B. Update the product’s firmware to the latest version.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Correct Answer: D QUESTION 4
A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?
A. Downloads
B. Discussions
C. User manual
D. Service manual
Correct Answer: C QUESTION 5
You require additional information about a specific problem with a customer’s Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Correct Answer: D QUESTION 6
A Power Mac G4 (FW 800) boots but produces no startup chime. You have disconnected external microphones and speakers, verified the volume setting and that mute is not checked. What is the next recommended step to resolve this issue?
A. Reset Parameter RAM.
B. Replace the internal speaker.
C. Replace the main logic board.
D. Update to the latest version of Mac OS X.
Correct Answer: A
QUESTION 7
You have just reassembled an iMac (Flat Panel) after replacing its logic board. You start up the iMac and the unit powers on, a startup chime is heard, the hard drive sounds normal, and the unit seems to be booting, but there is only a blank white image displayed on the LCD display. You shut the unit down, connect an external VGA display to the iMac and try again. This time, a normal startup sequence is displayed only on the external VGA display. What is the most likely cause of this problem among the choices listed?
A. The LCD display is malfunctioning.
B. A faulty replacement logic board was installed.
C. The video cable connector was not reattached to the logic board.
D. The LCD display requires adjustment after logic board replacement.
Correct Answer: C
QUESTION 8
Verifying that a computer functions properly after you repair it ensures that _____.
A. No new issues have arisen.
B. Third-party software is working
C. The original issue has been resolved.
D. The computer falls under service warranty.
E. System Preferences settings are set correctly.
Correct Answer: AC
QUESTION 9
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A. Can you open any files?
B. Can you open other AppleWorks files?
C. What version of AppleWorks are you using?
D. Is your Mac connected to a network?
Correct Answer: B
QUESTION 10
You are troubleshooting an intermittent video issue on an eMac. Which of the following is the most appropriate way to approach this problem?
A. Do nothing. The problem may resolve itself.
B. Run looping diagnostics to verify the issue.
C. Follow component isolation steps to resolve the issue.
D. Replace the Display/Analog Assembly inside the eMac.
Correct Answer: B
Exam A
QUESTION 1
Which layer parameter can be saved when creating a Layer Comp?
A. layer styles
B. layer opacity
C. layer stacking order
D. layer blending mode
Correct Answer: A QUESTION 2
Which items are saved as part of a workspace?
A. tool settings and palette positions
B. tool settings and keyboard shortcuts
C. palette positions and keyboard shortcuts
D. the positions of all open palettes and the toolbox
Correct Answer: D QUESTION 3
Which parameter can you monitor in the Status Bar?
A. the name of the active layer
B. the document’s color profile
C. the name of the active document
D. the document’s modification date
Correct Answer: B QUESTION 4
You want to paint a layer by using the Brush tool with an opacity setting of 50%. Where do you change the opacity setting?
A. Status Bar
B. Layer palette
C. Brushes palette
D. Tool Options Bar
Correct Answer: D QUESTION 5
You have created several custom contours for Drop Shadow effects. You want to save the custom contours as a set while maintaining the default contours.
What should you do?
A. from the Styles palette menu, choose Save Styles
B. from the Layer palette menu, choose New Layer Set
C. in the Preset Manager dialog box, select the contours and click on Save Set
D. while editing contours in the Layer Style dialog box, choose Save Contours from the fly-out menu.
Correct Answer: C QUESTION 6
Exhibit.
Which Character palette option controls kerning?
A. A
B. B
C. C
D. D
Correct Answer: A QUESTION 7
You have selected the Type tool. You want to create a new type layer overlapping a previous one. What should you do?
A. double click with the Type tool
B. hold down the Shift key as you click with the Type tool
C. holddown the Option (Mac OS) or Alt (Windows) key as you click with the Type tool.
D. Hold down the Command (Mac OS) or Ctrl (Windows) key as you click withtheTypetool.
Correct Answer: B QUESTION 8
Exhibit.
You have created type on a path. You want to move the type along the path. Which tool (s) should you sue to drag the type?
A. Move tool
B. Path Type tool
C. Horizontal or Vertical Type tool
D. Path Selection or Direct Selection tool
Correct Answer: D QUESTION 9
Exhibit.
In the exhibit, what does the icon on the left indicate?
A. that the action is currently being recorded
B. that all the steps in the action offer the user a dialog box
C. that one or more, but not all, steps in the action offer the user a dialog box
D. that the action is currently paused in playback, waiting for a response from the user
Correct Answer: C QUESTION 10
You are applying an action to a group of images using the Batch command. The action contains a SaveAs TIFF command, with specific options chosen. You want the processed files to be saved with those options, but to be renamed.
Which two options in the Batch dialog box should you choose? (Choose two.)
A. Batch Rename
B. Destination: Folder
C. Include All Subfolders
D. Destination: Save and Close
E. Override Action “Save As” Commands
Correct Answer: AB
Exam A QUESTION 1
Which two modifications can be made in the Ink Manager? (Choose two.)
A. removing all LAB colors
B. converting all RGB colors to CMYK
C. removing all spot colors from a document
D. creating an alias from one color to another
E. remapping spot colors to equivalent CMYK builds
Correct Answer: DE QUESTION 2
A dark spot color ink is spreading during trapping. How should you adjust this in the Ink Manager?
A. raise its neutral density
B. redesign the project to remove the need for trapping
C. adjust its sequence to a higher number in the printing order
D. reset the ink Type to Normal instead of Opaque or OpaqueIgnore
Correct Answer: A QUESTION 3
Using the Fix Hairlines tool to find and replace thin lines in a PDF document can be problematic if _____.
A. there are no hairlines in the PDF
B. an inappropriate unit of measure is chosen
C. it is used to replace hairlines in Type 3 fonts
D. widths are increased or decreased by whole integers
Correct Answer: C QUESTION 4
What does the Emit Printer Marks setting in the Marks and Bleeds panel of the Advanced Printer Setup dialog do?
A. specifies the cropbox size
B. creates all printer marks at once
C. determines the weight of printer mark lines
D. uses the printer marks embedded in the Adobe PDF file
Correct Answer: D QUESTION 5
Which mark is necessary if your project includes bleeds?
A. trim
B. bleed
C. registration
D. page information
Correct Answer: A QUESTION 6
Which element can the fixed from the Fix Hairlines dialog box?
A. trim marks
B. Type1 fonts
C. Photoshop images
D. gradient mesh objects
Correct Answer: A QUESTION 7
What should you do to remove a section of your document and use it as a separate PDF file?
A. choose Document > Delete Pages
B. choose Document > Extract Pages
C. choose Document > Replace Pages
D. choose File > Create PDF > From File
Correct Answer: B QUESTION 8
You want to change the font size of text by using the TouchUp Text tool.
You have highlighted the text.
What should you do?
A. choose Tools > Print Production
B. choose Tools > Advanced Editing
C. Control-click (Mac OS) or right-click (Windows) and choose Properties
D. Control-click (Mac OS) or right-click (Windows) and choose Create Artifact
Correct Answer: C QUESTION 9
You want to add a page number to the footer on all but the first page of your PDF document. The first page is an odd numbered page. Which option in the Page Options section of the Add Headers & Footers dialog box should you choose?
A. Odd Pages Only
B. Even Pages Only
C. Apply to All Pages
D. Apply to Page Range
Correct Answer: D QUESTION 10
You want to reduce the file size of an existing PDF document. You want to use the PDF Optimizer to discard unnecessary objects. Which option removes accessibility and reflow capabilities from the document?
A. Discard All Alternate Images
B. Discard Document Structure
C. Discard All JavaScript Actions
D. Discard Embedded Thumbnails
Correct Answer: B